Rejection rates hit highest level since 2022 – but could have been higher

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Photo: Jim Allen – FreightWaves

Chart of the Week: Outbound Tender Reject Index, National Truckload Index (linehaul only) – USA SONAR: OTRI.USA, NTIL.USA

The national Outbound Tender Reject Index (OTRI), which is the rate at which truckload carriers turn down requests from customers to move their freight, pushed over 10% for the first time since April 2022 during the Christmas holiday. Spot rates (excluding the estimated cost of fuel) also peaked nearly 10% higher than in 2023.

While this is further evidence that enough capacity has come out of the market to make it noticeably more uncomfortable for shippers, it could be much worse from a transportation management perspective.

The truckload market can typically be measured by its peaks and troughs when looking at tender rejection rates. Seasonal swings define the market, but seasonality has been challenging to find since the pandemic due to extreme under- and oversupply of capacity.

As the truckload market emerges from one of the longest periods of extreme oversupply, seasonal peaks are becoming more noticeable, Christmas being the highest among them.

Last Christmas, the OTRI topped out at 5.6%, a figure that characterizes a relatively easy transportation sourcing environment. This means shippers would have trouble finding a truck for one in every 18 loads.

During the pandemic years, the OTRI hovered above 20% for nearly 18 months. This means the transportation managers are having to navigate sourcing problems about one in every five loads. That is quite a bit of extra work.

While the current market is still a far cry from where it was two years ago, it is continuing to transition away from the easiest of sourcing environments and becoming more erratic. The increasing volatility may be the more challenging component as shippers can plan for seasonal swings but still have trouble with estimating the magnitude.

Shippers have been employing strategies that mitigate their exposure to increasing transportation market volatility.

Increasing lead times, the amount of time between the initial request and requested pickup date, has been an ongoing trend even as the market has been relatively loose. Shippers are giving about half a day more notice to carriers on average than in 2019.

Intermodal has regained favor with the shipping community, with domestic-size containers (ORAILDOML) averaging over 10% higher y/y this past December. International containers (ORAILINTL) are staying on trains and moving inland with more frequency, which has also taken pressure off West Coast trucking capacity since this summer.

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